IT Infrastructure Manager

About the Role
We are seeking a technically strong and personable IT Infrastructure Manager to take ownership of our internal IT environment. This is a broad, hands-on role where you will act as the go-to expert for all IT-related matters across the business. From managing cloud services and network infrastructure to delivering day-to-day technical support, you will play a critical role in ensuring our systems remain secure, reliable, and fit for purpose.

This is an excellent opportunity for a proactive and self-motivated individual who enjoys working independently, solving complex problems, and making a tangible impact within a growing organisation.

Key Responsibilities

Hardware & Asset Management

• Manage the end-to-end procurement of IT equipment including laptops, desktops, peripherals, and mobile devices
• Build and maintain strong relationships with suppliers, ensuring cost-effective purchasing
• Maintain an accurate asset register and oversee hardware lifecycle management
• Configure and deploy devices, ensuring new starters are fully set up from day one
• Manage offboarding processes, including device recovery and data security

Technical Support

• Act as the primary point of contact for all IT support queries across the business
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac environments
• Manage and prioritise support requests, ensuring timely resolution and excellent user experience
• Develop user guides and documentation to support self-service and reduce recurring issues

Microsoft 365 & Cloud Services

• Administer and optimise Microsoft 365 services including Exchange, SharePoint, OneDrive, and Teams
• Manage identity and access through Active Directory and Azure AD, including security policies and SSO
• Evaluate and manage third-party SaaS applications

Network & Infrastructure

• Maintain network infrastructure including switches, firewalls, and VPNs
• Manage firewall rules and ensure secure, reliable connectivity for all users

Security & Compliance

• Implement and maintain cybersecurity best practices across all systems
• Manage endpoint protection, anti-virus solutions, and email security platforms
• Support compliance with frameworks such as Cyber Essentials Plus and ISO 27001

Projects & Continuous Improvement

• Lead IT projects including migrations, upgrades, and system implementations
• Work closely with stakeholders to understand requirements and deliver effective solutions
• Manage vendor relationships and ensure service levels are met
• Contribute to IT budgeting and ensure value from technology investments

About You

• Proven experience in IT infrastructure, systems administration, or a similar role
• Strong hands-on knowledge of Microsoft 365 and Azure environments
• Solid understanding of networking (firewalls, VPNs, switches)
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with the ability to explain technical concepts clearly
• Highly organised, self-motivated, and comfortable managing multiple priorities

Desirable

• Experience with security frameworks such as Cyber Essentials Plus or ISO 27001
• Familiarity with tools such as Mimecast
• Relevant certifications (Microsoft, CompTIA, etc.)

What We Offer

• Competitive salary with annual reviews
• Company pension scheme
• 25 days holiday plus bank holidays
• A collaborative and supportive environment
• The opportunity to shape and improve IT services within a growing business

We are an equal opportunities employer and welcome applications from all suitably qualified candidates.