IT Help Desk Support

- Permanent

- Keele Hybrid

- Shift Pattern hours inc Nights & Weekends 

- £30,000 - £36,000 DOE 

We are a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.

Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk), based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites. We offer you

· A performance-related remuneration system: bonus, pension plan and social benefits

· An appreciative work environment: Flat hierarchies, personal culture, trust and respect

· Development opportunities: Training, further education and talent factory

· Security: Family business and future-proof industry

· Challenges: Multifaceted tasks, high-tech and innovative ideas

Your role in our team

· Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally

· Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance

· Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times

· Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure

· Support and contribute to system enhancements and optimisations, ensuring continuous improvement

Ideal candidate profile

· Relevant degree in Computer Science or Information Technology

· Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)

· Excellent Database skills (SQL) – Experience with Oracle is preferred

· Robust diagnosis and analytical skills

· Programming ability and experience is beneficial

· Flexibility and adaptability

This role requires the ability to work successfully as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.