Team Leader - NIHL

Team Leader - NIHL

Up to £55k

Birmingham hybrid onsite 1 x week

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit.
The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team. The Team Leader’s role will involve providing supervision, technical support and training to the team.
The Team Leader will also maintain a caseload of Litigated NIHL matters.
 

Key Responsibilities

• Provide supervision, training and technical support to their team.
• To continue to handle a reduced caseload of Litigated files.
• Plan and distribute workload across the team, paying appropriate attention to individual team members’ current capability, to ensure the timely and profitable completion of cases.
• To deal with the client’s MI requirements
• To ensure the team have the adequate technical support and training. 
• Ensure compliance with benchmarks set by us and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Always ensure effective communication with the team
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.

Skills, Knowledge and Expertise

Essential:

• Experience in the file handing of disease claims, specifically NIHL
• Technical sign-off on litigated NIHL matters
• Proficient in all stages of the litigation process of disease claims
• Experience in people management 
• Excellent listening and verbal communication skills
• Demonstrate some prior experience of
•  Successfully leading a project or a team to deliver on outcomes in insurance/legal sector 
•  Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Desirable:

• Awareness and understanding of file handing processes for other disease claims but not limited to; HAVS (Hand Arm Vibration Syndrome), Mesothelioma, NFCI (Non-Freezing Cold Injury) or other disease claims.