Customer Service/Sales Administrator

Customer Service/Sales Administrator 
£27,000 + Bonus (Up to £6000)
Southall - Fully office based 
Monday to Friday with Occasional Sundays + Occasional Bank Holidays 

We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities while developing and maintaining relationships with customers.

Role:

• Handling inbound and outbound calls and emails with customers
• Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs
• Building and maintaining relationships with customers
• Work with customers to support their customer journey
• Logging customer details correctly
• Action order amendments and add-ons for your customers
• Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area.
• Ensure your customers are aware of any promotions and changes to products
• Identify up-selling opportunities and aim to maximise sales opportunities where possible
• Work closely with the sales team to identify leads for your territory.
• Raise issues in case management allocating to the relevant individual for follow up.
• Work through a call plan each day to ensure all customers are spoken to on a regular basis.

Skills:

• Strong administrations skills
• Ability to communication with customers clearly via inbound/ outbound calls and emails
• Able to identify up-selling opportunities
• Great time management skills

Apply Now!