Customer Service/Sales Administrator

Customer Service/Sales Administrator
£27,000 + Bonus (Up to £6000)
Southall - Fully office based
Monday to Friday with Occasional Sundays + Occasional Bank Holidays

We are recruiting for a market leading organisation based at their Head Office in Southall. You will be joining their Customer Engagement team where you will be handling inbound/outbound calls and emails with customers, handling admin duties and identifying up-selling opportunities while developing and maintaining relationships with customers.

Role:

Handling inbound and outbound calls and emails with customers

Speaking to your set of customers on a daily/weekly/monthly basis dependent on their needs

Building and maintaining relationships with customers

Work with customers to support their customer journey

Logging customer details correctly

Action order amendments and add-ons for your customers

Work with field sales colleagues to highlight lapsed accounts and also help highlight leads within the area.

Ensure your customers are aware of any promotions and changes to products

Identify up-selling opportunities and aim to maximise sales opportunities where possible

Work closely with the sales team to identify leads for your territory.

Raise issues in case management allocating to the relevant individual for follow up.

Work through a call plan each day to ensure all customers are spoken to on a regular basis.

Skills:

• Strong administrations skills
• Ability to communication with customers clearly via inbound/ outbound calls and emails
• Able to identify up-selling opportunities
• Great time management skills