Customer Service- Calls, Emails and Live chat

Customer Service Associate 

Full Time/Permanent

Salary: £26,210 + Annual Bonus

Monday-Friday Office Hours

The Role As an Operations Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards.

You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.

Your responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
• Follow various communication scripts, canned responses, and email templates when communicating to the customers.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.