Full Time Customer Advisor

Debt Collector- Phone Based- Credit Management

Hours: Monday- Friday (Rotational Shift Pattern) + One Saturday every 4 weeks
Salary: £25,225 + Monthly Bonus

Job Summary
We are seeking a dedicated and detail-oriented Agent to join our team. The ideal candidate will be responsible for managing the recovery of outstanding debts while maintaining a professional relationship with customers. This role requires strong communication skills, excellent phone etiquette, and a passion to learn. The Agent will play a crucial role in ensuring the efficient collection of overdue accounts and will work closely with various departments to achieve recovery goals.

Duties

• Answer inbound and conduct outbound calls to customers to discuss overdue accounts and negotiate repayment plans.
• Perform data entry tasks to maintain accurate records of communications and payments.
• Provide exceptional customer service while handling sensitive financial information.
• Maintain compliance with relevant regulations and company policies during all recovery activities.

Requirements

• Proven experience in telemarketing or a similar role within the financial services sector is preferred.
• Excellent phone etiquette with the ability to communicate clearly and professionally.
• Highly organised with strong attention to detail and accuracy in record keeping.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving and conflict resolution.

If this sounds right for you, apply now!