Amazon Connect

• Role Type: Permanent
• Salary: £65K to £70K per annum
• Location: Glasgow, UK
  Frequency: 3 day’s work from office [mandatory]

About the Role:

We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact centre solutions for our clients. You will be part of a team focused on building and deploying robust contact centre solutions leveraging Amazon Connect and other AWS services.

Responsibilities:

•              Technical Implementation: Develop, test, and deploy components of contact centre solutions under the guidance of senior engineers and architects.

•              AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact centre solution development.

•              Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.

•              CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.

•              Problem Solving: Troubleshoot and resolve technical issues.

•              Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact centre technologies.

Qualifications:

•              Basic understanding of cloud computing and contact centre concepts.

•              Exposure to AWS services and architecture.

•              Strong problem-solving and analytical skills.

•              Attention to detail and ability to follow instructions.

•              Good communication and teamwork skills.

Preferred Qualifications:

•              Experience with scripting languages (Python, JavaScript).

•              Experience with performance and load testing of Managed services